Gary L. Smith

For many years, Gary worked in key positions, from Project Manager to Vice President and General Manager, increasing productivity, performance, and profits at all organizational levels. His industry background is diverse and includes such organizations as Caterpillar Tractor Company, Pitney Bowes, Ethyl Corporation, Johnson and Johnson, and Becton Dickinson and Company.

indie author Gary L. Smith
Author website Gary L. Smith
Twitter @Optechs

Author Biography

Gary Smith is a consultant, seminar leader, professional speaker, coach on personal and business development and operations, and our founder and president. Gary Makes Facing Challenges A Positive And Fun Experience.

Gary shares his expertise and professionalism with our clients and offers over 30 years of experience as a problem solver and visionary leader. People are inspired and motivated by Gary’s insights in the areas of human behavior and business dynamics. He has a keen ability to simplify, communicate, and apply effective strategies for creating positive, profitable, lasting results. Gary combines the elements of entertainment, education, and empowerment to lead the way to optimized performance.

Books by Gary L. Smith

The Customer Conundrum: 9 Crucial Steps for Winning Customers and Outsmarting Your Competition


There is clearly a huge gulf that has been created in the arena of customer service. This gulf exists between what business owners espouse as their customer service philosophies and what customers are actually experiencing in their daily personal and business transactions. What’s worse is that this “gulf” appears to be widening, especially with the impact of global operations and sourcing.